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Frequently Asked Questions

At Buena Vista Scooter Rentals our customers are our Number one priority. In an effort to provide you with all of the necessary information related to ECV and mobility rentals we have compiled a list of our most frequently asked questions. Please take a moment to look through the information presented here. If you have a question that we have not answered, feel free to contact us. Our staff of trained professionals is eager to help.

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Q:
How far in advance should I make my reservation?
A:
While we make every effort to accommodate our clients, it is our strong recommendation that reservations are made well in advance of your planned stay. Holidays, spring and summer breaks and seasonal conventions often put scooter and ECV rentals at a premium. In order to ensure that you are taken care of during your stay, we require 48 hours advance notice for all online reservations. reservations made over the telephone should be made 7 days prior to the start of the requested rental (anything sooner will be based on availability).
Q:
How will I know my reservation is complete?
A:
Once your reservation has been received and your information has been confirmed we will fax or email you a reservation confirmation. It is suggested that you carefully verify all information before submitting to avoid any delays in confirmation. If you do not receive a confirmation notice within 24 hours, please contact us. We do not guaranty reservations that have not been confirmed by our staff.
Q:
Can I cancel my reservation?
A:
Yes. Cancellations require a minimum 48 hour advance notice to avoid a cancellation charge. Cancellation requests made within less than 48 hours of the scheduled drop-off will require a cancellation charge, billed to your credit card. All reservations cancelled 24 hours prior to the rental will be charged a one day rental fee. All reservations cancelled the day of the rental will be subject to a two day rental fee.
Q:
Will you deliver my scooter to our hotel?
A:
Yes. Buena Vista Scooter Rentals delivers to all DISNEY area hotels and resorts, absolutely FREE of charge. Depending on the distance, some off-site properties may be subject to a delivery fee (Please contact for details)
Q:
Are your scooters difficult to operate?
A:
No. Our rental fleet has been specifically chosen for its durability and ease of use.
Q:
How long will my scooter run on a single charge?
A:
Our scooter batteries last from 6-8 hours of consistant use. Under normal operating conditions (at theme parks and around town), you can expect to get a full days use out of your rental, with no interruptions for charging. PLEASE NOTE: riders who exceed the weight capacity of the unit should expect shorter run-time.
Q:
How long does it take to recharge the scooter battery?
A:
We recommend charging your scooter's battery over-night after every use. The battery can be charged right in your hotel room and each scooter is equiped with a power meter to keep you informed of your battery's remaining power supply.
Q:
Can my scooter be used on Disney and other theme park transportation?
A:
Yes. Disney, along with many other area theme parks have made special accommodations for those using mobility scooters and ECV's. Check with your specific hotel or resort for details. Scooters DO NOT require disassembly to go on the Disney transportation.
Q:
How do I prevent my scooter from being ridden by others while parked?
A:
Each scooter comes equipped with a "key-switch", much like an automobile. Always remember to take your key with you when leaving your scooter unattended. (All scooter keys are attached to an elastic "wrist band" key-chain)
Q:
What hours can Buena Vista Scooter Rentals be reached for customer service and support?
A:
Our customer service lines operate every day from 8 am to 8pm to assure that all of your questions and concerns are addressed in a timely manner.
Q:
What happens if I am having problems inside the park, or if my scooter should happen to stop working while at a theme park?
A:
If you are experiencing difficulties with your unit you can call the 866 number to be found on the scooter. We have operators standing by to assist you. We will first try to trouble shoot the problem. If that is unsuccessful we can send a driver to you with a replacement unit. To avoid the battery running out please check the battery guage from time to time to help maintain a workable charge.
SCOOTERS CAN NOT GET WET....IF THEY GET WET THEY WILL NOT WORK AND WILL NEED TO SIT AND DRY BEFORE USE!
Q:
What time are the scooters delivered the first day of use and what time do they need to be returned on the last day of use?
A:
Our scooters are guaranteed to be at the bellman of your hotel by 8am the day your rental begins (they will hold it there until you arrive). The scooter will need to be delivered back to the bellman of your hotel no later than 9:30am the morning after your rental is complete.
Q:
What should I do if it starts to rain while operating the scooter inside the parks? Will the scooters operate in the rain?
A:
If it begins to rain while in the parks it is HIGHLY recommended that the scooter is moved to a covered area. The electric components inside the scooters will malfunction if they are exposed to the rain and will cause it to seize up until ALL components are dried out.
Q:
What is and how does the coupon for Orlando Grocery Express work?? Does Buena Vista deliver the groceries with the scooter??
A:
Buena Vista has partnered up with Orlando Grocery Express as a way to offer additional savings for all guests who rent with us. Shop online and SAVE $7 on every grocery order by entering the DISCOUNT CODE: "BuenaVista" (NO SPACES) when you checkout. PLEASE NOTE: Buena Vista DOES NOT take grocery orders OR make the deliveries for Orlando Grocery Express. For any further inquiries on this service please contact Orlando Grocery Express by clicking on the OGE seal found throughout our website.

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